Non-Administrator Users Cannot Retrieve Win32_WMISetting Data in Windows Management Instrumentation (813824)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP1

SYMPTOMS

In Windows Management Instrumentation, only administrators can successfully retrieve fully populated instances of Win32_WMISetting.

CAUSE

The Win32_WMISetting class retrieves the majority of its property data from the system registry. The Win32_WMISetting provider (Wbemcore.dll) opens the associated registry key for full access when it enumerates this class. By default, non-administrator users only have read access to this key. The result is that the provider does not open the key, and does not fully populate the properties of Win32_WMISetting.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   --------------------------------------------------
   03-Feb-2003  11:36  1.50.1085.89  155,749  Fastprox.dll
   03-Feb-2003  11:36  1.50.1085.89  139,353  Mofd.dll
   03-Feb-2003  11:36  1.50.1085.89  176,216  Stdprov.dll
   03-Feb-2003  11:36  1.50.1085.95  708,696  Wbemcomn.dll
   03-Feb-2003  11:36  1.50.1085.98  647,257  Wbemcore.dll
   03-Feb-2003  11:36  1.50.1085.89  372,825  Wbemess.dll
   03-Feb-2003  11:36  1.50.1085.93   41,061  Wbemprox.dll
   30-Oct-2002  05:32  1.50.1085.89  163,927  Wbemtest.exe
   20-Jan-2003  08:19  1.50.1085.97  196,706  Winmgmt.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbSysAdmin kbWin2kSP4fix kbenv kbprb kbWin2000preSP4Fix kbfix kbbug KB813824
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