Pocket PC 2002: E-Mail does not sync correctly (813787)


The information in this article applies to:

  • Microsoft Windows Powered Pocket PC 2002
  • Microsoft Windows Powered Pocket PC 2003

SYMPTOMS

If you use Microsoft ActiveSync to synchronize mail between a Pocket PC device and Microsoft Outlook, you may experience the following symptoms:
  1. Messages that are moved in Outlook from the Inbox to another folder (including the Deleted Items folder) are not removed from the Pocket PC Inbox during synchronization until the message is permanently deleted from Outlook.
  2. Messages that you delete on the Pocket PC are deleted in Outlook, as expected, during synchronization.
This issue may occur if the mobile device has two partnerships. Even though the Inbox synchronizes with only one Pocket PC device, the changes do not correctly synchronize with that device. This problem does not always occur with Pocket PC 2002. The problem may occur, for example, when Outlook connects to Post Office Protocol, Version 3 (POP3) accounts on the host desktop computer.

Note This problem does not occur with Pocket PC 2000.

CAUSE

This behavior is caused by a problem with the Pocket PC Inbox. This is not an ActiveSync software problem.

RESOLUTION

To resolve this problem, manually delete the messages from the Outlook Deleted Items folder. When you do so, ActiveSync removes the deleted messages from the Pocket PC Inbox during sync.

You can also set Outlook to automatically empty the Deleted Itemsfolder when you exit Outlook. For more information about this option, see the Empty Deleted Items folder in Outlook Help.

An alternative resolution is to re-create the primary partnership, and then do not use a second partnership. To re-create the primary partnership, follow these steps:
  1. Connect the mobile device to the Pocket PC where you want the Inbox sync to occur.
  2. Disconnect the mobile device.
  3. On the File menu, click Delete Partnership.
  4. Reconnect the Pocket PC device, and then you receive a prompt to create a partnership.
  5. When you create the partnership, click Only with this computer so that the existing partnerships are deleted.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:5/25/2005
Keywords:kbDSWCE2003Swept kbbug KB813787 kbAudDeveloper
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