Cannot Unpackage Site When Commerce Application Is Located in Root of IIS Site (813785)


The information in this article applies to:

  • Microsoft Commerce Server 2002 SP1
CPR - Commerce Server 2002 - Fix in SP2

SYMPTOMS

When you run Microsoft Commerce Server Site Packager on a site that is located in the Microsoft Internet Information Services (IIS) root, the operation is unsuccessful, and the following error is recorded in the Pup.log file:
[16:15:06] Error finding IIS object for retail2002:Automation error
Note The name of the site in this example is Retail2002.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version   Size     File name
   ------------------------------------------------
   31-Jan-2003  17:57  4.5.0.0   970,816  Pup.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Steps to Reproduce the Behavior

  1. Unpackage the Retail2002 site.
  2. Open the Commerce Server Manager Microsoft Management Console (MMC).
  3. Expand Internet Information Server, and then expand the server.
  4. Right-click Default Web Site, and then click Properties.
  5. Click the Home Directory tab, and then modify the local path to point directly to the directory that contains the Retail2002 application.
  6. Expand Commerce Server Manager, and then expand Commerce Sites.
  7. Expand Retail2002, and then expand Applications.
  8. Right-click SERVER/Retail2002, and then click Properties.
  9. On the General tab, clear the IIS application path box.
  10. Click the Web Servers tab, and then click Synchronize Web Server Properties.
  11. Restart IIS with the IISRESET command.
  12. Update the values in Csapp.ini to reflect the new location.
  13. Run Site Packager on the application.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbfix kbbug KB813785 kbAudDeveloper
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