FP2002: FrontPage Appears to Install But No Icon or Shortcut Is Installed and You Cannot Start FrontPage (813737)


The information in this article applies to:

  • Microsoft FrontPage 2002

SYMPTOMS

You appear to have successfully installed FrontPage. However, when the Setup process has completed, no FrontPage icon or shortcut appears and you cannot start FrontPage.

CAUSE

This problem may occur when you upgrade from an earlier version of Microsoft Office (for example, Microsoft Office 2000) that you did not install FrontPage for (FrontPage was set to Not Available in the Setup program). When you try to install FrontPage 2002 by using the Typical setup, the setup information from the earlier version of Office is read by FrontPage 2002 and the same type of installation is performed.

RESOLUTION

To correct this problem and install FrontPage 2002, do one of the following:

Method 1: Remove and Reinstall

  1. Insert the FrontPage 2002 CD-ROM into your CD-ROM or DVD-ROM drive.
  2. If Setup does not start automatically, click Start, and then click Run.
  3. Click Browse, and then locate your CD-ROM or DVD-ROM drive that contains the FrontPage 2002 CD.
  4. Click Setup.exe, and then click Open.
  5. In the Run dialog box, the path of the FrontPage Setup.exe file should appear in the Open box. Click OK to start the FrontPage Setup program.
  6. In Setup, click Uninstall FrontPage.
  7. After the FrontPage removal process has completed, restart your computer.
  8. With the FrontPage 2002 CD in your CD-ROM or DVD-ROM drive, click Start, and then click Run.
  9. Click Browse, and then locate your CD-ROM drive that contains the FrontPage 2002 CD-ROM.
  10. Click Setup.exe, and then click Open.
  11. In the Run dialog box, the path of the FrontPage Setup.exe file should appear in the Open box. Click OK to start the FrontPage Setup program.
  12. In Microsoft FrontPage 2002 Setup, click Custom, and then click Next.
  13. In the Features to install list, FrontPage may be set to Not Available (shown with an X). Click FrontPage 2002, and then click Run all from my computer.
  14. Click Install to complete the installation of FrontPage 2002.

Method 2: Add Components

  1. Insert the FrontPage 2002 CD-ROM into your CD-ROM or DVD-ROM drive.
  2. If the Setup program does not start automatically, click Start, and then click Run.
  3. Click Browse, and then locate your CD-ROM or DVD-ROM drive that contains the FrontPage 2002 CD.
  4. Click Setup.exe, and then click Open.
  5. In the Run dialog box, the path of the FrontPage Setup.exe file should appear in the Open box. Click OK to start the FrontPage Setup program.
  6. In Setup, click Add or Remove Features, and then click Next.
  7. In the Features to install list, FrontPage may be set to Not Available (shown with an X). Click FrontPage 2002, and then click Run all from my computer.
  8. Click Update to complete the installation of FrontPage 2002.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbprb KB813737
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