You cannot modify or delete files on an OS/2 Warp 4-based server that uses the HPFS file system (813586)


The information in this article applies to:

  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP 64-Bit Edition Version 2003
  • Microsoft Windows XP 64-Bit Edition Version 2002 SP1
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Professional SP1

SYMPTOMS

You cannot modify or delete files that are located on an IBM OS/2 Warp 4-based file server that uses high-performance file system (HPFS).

You may also experience one or more of the following symptoms when you try to delete a file in Windows Explorer:
  • You receive the following error message:
    Cannot delete FileName.

    It is being used by another person or program. Close any programs that might be using the file and try again.
  • The file appears to be deleted and is no longer listed in Windows Explorer after you delete it. However, when you press F5 to redraw the display, the file reappears in Windows Explorer.
  • Windows Explorer stops responding (hangs) for approximately 35 seconds. You may also receive the following error message:
    Cannot delete FileName. The specified network name is no longer available.
Note This problem may occur after you install either of the following on your Windows XP-based computer:
  • Windows XP Service Pack 1 (SP1)
  • The hotfix that is documented in the following Knowledge Base article:

    323582 Net3101 Error on OS/2 Server Because of SessionSetup SMB

RESOLUTION

Windows Server 2003

Service pack information

For additional information about how to resolve this issue in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

811492 It May Take 35 Seconds to Delete Files Over The Network

Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Professional SP1 and Windows XP Tablet PC Edition

Date         Time   Version        Size     File name
------------------------------------------------------
30-Jan-2003  21:41  5.1.2600.1164  400,896  Mrxsmb.sys
30-Jan-2003  21:41  5.1.2600.1164  154,880  Rdbss.sys

Windows XP 64-Bit Edition

Date         Time   Version        Size       File name
-------------------------------------------------------
30-Jan-2003  21:41  5.1.2600.1164  1,259,392  Mrxsmb.sys
30-Jan-2003  21:41  5.1.2600.1164    489,216  Rdbss.sys

Additional Installation Information
  • Because of file dependencies, this update requires Windows XP Service Pack 1 (SP1).
  • You must restart the computer after you install this update.
  • This update supports the following Setup switches:
    • -?: Displays the list of installation switches
    • -u: Unattended mode
    • -f: Forces other programs to quit when the computer shuts down
    • -n: Do not back up files for removal
    • -o: Overwrites OEM files without prompting
    • -z: Do not restart when installation is complete
    • -q: Quiet mode (no user interaction)
    • -l: Lists the hotfixes that are installed
    • -x: Extracts the files without running Setup
    For example, the following command line installs the update without any user intervention and does not force the computer to restart:

    Q813586_WXP_SP2_x86_ENU.exe -u -q -z

After you install this hotfix, a new registry key is created. This registry key has the following properties:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRXSmb\Parameters

Value Name: NoDeleteOnClose

Value Type: REG_DWORD

Value Data: 0 or 1

Default Value: 0

The default value for NoDeleteOnClose is 0, and this value takes effect only when the OplocksDisabled DWORD value is set to 1 in the same registry key. The behavior of this update depends on the value of the NoDeleteOnClose DWORD value, and the value of the OplocksDisabled DWORD value, as follows:
  • OplocksDisabled value is set to 0 (recommended). This hotfix resolves the problems deleting files that are described in the "Symptoms" section of this article, but you may continue to experience the intermittent redraw problems in Windows Explorer that are described in the "Symptoms" section of this article.
  • NoDeleteOnClose is set to 1, and OplocksDisabled is set to 1. This hotfix resolves the redraw problem that is described in the "Symptoms" section of this article, but you may experience intermittent problems deleting files in Windows Explorer only (even when the file is not already open) that are described in the "Symptoms" section of this article.
For additional information about the OplocksDisabled registry value, click the following article number to view the article in the Microsoft Knowledge Base:

296264 Configuring opportunistic locking in Windows


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

323582 Net3101 Error on OS/2 server because of SessionSetup SMB

For additional information about troubleshooting file deletion issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

309344 File appears to be deleted although you do not have permissions on the OS/2 Warp4-based server

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB813586
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