Error 1923 When You Try to Install Microsoft Office 2003 Beta 2 After You Remove a Office 11 Beta Product (813200)

Beta Information

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

SYMPTOMS

When you try to install Microsoft Office 2003 Beta 2 , you may receive the following error message:

Error 1923. Service 'Office Source Engine' (ose) could not be installed. Verify that you have sufficient privileges to install system services.

The installation does not work, and you cannot install any Microsoft Office 2003 Beta 2 products.

CAUSE

The behavior occurs when you remove Office 11 Beta 1 or Microsoft Office 2003 Beta 2 and have the following utilities running on your computer

Intel Graphics Tray (Igfxtray.exe)
Hotkey Command Module (Hkcmd.exe)

these utilities are part of the Intel 82810 Graphics Contoller or the Intel 82815 Graphics Controller.

When you remove either Microsoft Office 11 Beta 1 or Microsoft Office 2003 Beta 2 , the Office Source Engine is marked for deletion. If both the Lgrxtray.exe file and the Hkcmd.exe file are running on your computer, Office Setup cannot remove the Office Source Engine correctly.

RESOLUTION

To resolve this behavior, restart your computer and install or re-install Microsoft Office 2003 Beta 2 . When you restart your computer, it unloads the utilities and allows for the deletion of the Office Source Engine files.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Intel, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z