"Automation error: The object invoked has disconnected from its clients" error message in Excel 2000 (813120)


The information in this article applies to:

  • Microsoft Excel 2000

SYMPTOMS

When you run a Microsoft Visual Basic for Applications (VBA) macro to insert a page break, you may receive the following error message:
Run-time error '-2147417848 (80010108)':

Automation error
The object invoked has disconnected from its clients.
After you click End to close the error message, if you click Print Preview on the File menu, you receive the following error message:
Not enough memory.
After you click OK to clear the error messages, you receive the following error message:
Microsoft Excel for Windows has encountered a problem and needs to close. We are sorry for the inconvenience.

CAUSE

This problem occurs because the HPageBreaks.Add object does not check buffer size, and there is a mis-match between a large buffer size of the DEVMODE structure of your default printer driver and the DEVMODE structure of your Microsoft Excel workbook.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix should have the following file attributes or later: 
   Date         Time   Size       File name     
   ----------------------------------------------
   10-Feb-2003  23:29  1,701,152  Excel.msp
   10-Feb-2003  23:54  4,316,764  Excel_admin.msp
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size       File name     
   ----------------------------------------------------
   07-Feb-2003  10:48  9.0.0.7406  7,163,949  Excel.exe
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0


WORKAROUND

To work around this problem, do one of the following before you run the macro to insert a page break:
  • On the File menu, click Print Preview. In the Print Preview dialog box, click Close.
  • On the File menu, click Page Setup. In the Page Setup dialog box, click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer KbVBA kberrmsg kbOffice2000sp4fix kbbug kbfix KB813120
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