XCON: GroupWise Users Do Not Receive Meeting Request Confirmation Messages (813111)

SYMPTOMS

When a Novell GroupWise 5.5 user sends a meeting request to a Microsoft Outlook user who has a mailbox on Exchange 2000 Server, and the Outlook user either accepts or declines the request, the GroupWise user does not receive an e-mail message that confirms whether the meeting request is accepted or declined. You may find that the confirmation e-mail message is created and saved to the Sent Items folder in Outlook, but it is not delivered to the GroupWise user.

However, when you look at the properties of the meeting request in the Sent Items folder in GroupWise, you can verify whether the meeting request is accepted or declined.

CAUSE

This issue occurs because of the way that GroupWise handles status messages for meeting requests. In GroupWise, meeting request messages are handled and stored at the server level. By default, if a GroupWise user sends a meeting request, no e-mail message is sent that confirms whether the meeting is accepted or declined. The user must check the properties of the sent message to verify whether it is accepted or declined.

Similarly, when a GroupWise user sends a meeting request to a user on Exchange 2000 Server, the status messages are handled directly by the server. The status message is sent to the Novell GroupWise API gateway by the Microsoft Exchange Connector for Novell GroupWise and is transferred to the GroupWise Post Office Agent (POA), which updates the original meeting request on the server. To verify whether a meeting request is accepted or declined, GroupWise users must view the properties of the meeting request.

MORE INFORMATION

For additional information about GroupWise architecture, click the following article numbers to view the articles in the Microsoft Knowledge Base:

235362 XFOR: GroupWise Architecture (Part 1): Domain and Post Office Architecture

254346 XFOR: GroupWise Architecture (Part 2): Message Flow and Glossary

254353 XFOR: GroupWise Architecture (Part 3): API Gateway

For more information about the GroupWise API Gateway, visit the following Novell Web site:

http://www.novell.com/documentation/lg/gw55/index.html?page=/documentation/lg/gw55/gw55api/data/a20gkue.html

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