Portal Appears to Be Missing Content After You Upgrade to SharePoint Portal Server SP2 (813101)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001 SP1

SYMPTOMS

After you upgrade to SharePoint Portal Server Service Pack 2 (SP2), you must restart the computer. After the computer has restarted, your existing content appears to be missing if you browse through the portal before the upgrade is complete.

CAUSE

This problem occurs because of a timing issue. This timing issue resolves itself. SharePoint Portal Server SP2 includes a change that causes the SharePoint Portal Server service (Msdmserv) to turn on directory browsing on the portal folder as part of the workspace upgrade. This process occurs when Msdmserv restarts for the first time after you upgrade to SharePoint Portal Server SP2.

The workspace upgrade is a lengthy process, and it causes the World Wide Web Publishing Service (W3SVC) to restart. On some computers, this process may take 10 to 15 minutes. After the upgrade is complete, the portal page shows the existing content. If you access the portal before the upgrade is completed, the content appears to be missing. The W3SVC service may not be in a controllable state, and if so, Msdmserv cannot shut down and restart the W3SVC service. If Msdmserv cannot shut down and restart the W3SVC service, the administrator must stop the W3SVC service manually, and then restart all associated services.

RESOLUTION

To resolve this issue, wait until the upgrade of the portal has completed. After the upgrade is complete, the timing issue resolves itself. If the upgrade is complete, and the existing content still appears to be missing, you may have to resolve the problem manually. To do so, follow these steps.

Note Microsoft recommends that you permit the upgrade to complete these steps. If you have several portals on this server or the performance of your server is limited for some reason, it may take longer than 10 to 15 minutes for the upgrade to complete.
  1. Use the Internet Information Services Manager to select the default Web site.
  2. Locate your workspace under the default Web site, expand the subfolders, and then under your workspace virtual folder, locate the Portal subfolder.

    For example, if your workspace is named MySales, expand the subfolders, and then locate the subfolder named Portal under the MySales workspace.
  3. Right-click the Portal subfolder and then click Properties.
  4. Click the Directory tab, click to select the Directory Browsing check box, and then click Apply.

    Note Repeat this step for each workspace on the server.
  5. Stop, and then restart, the W3SVC service.
  6. Close all open instances of your Web browser.
  7. Open a new instance of your Web browser, and then view the portal.

STATUS

This behavior is by design.

REFERENCES

For additional information about how to obtain the latest SharePoint Portal Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to Obtain the Latest SharePoint Portal Server 2001 Service Pack

Modification Type:MajorLast Reviewed:1/31/2003
Keywords:kbprb KB813101
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