Windows System Restore Utility Quits and All Restore Points Are Deleted (812119)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1

SYMPTOMS

When you run the Windows System Restore utility, the utility may stop running, and all restore points are deleted. When this occurs, the following error is recorded in the system event log:
0xc0000040


In this scenario, the System Restore utility restarts the next time that Windows is started, and new restore points are created.

CAUSE

This issue may occur under a rare set of circumstances -- specifically, when a program or programs try to simultaneously access and modify the same file in a way that creates a conflict with the functions of the System Restore utility.

This issue has been reported in connection with RealOne Player by Real Networks.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:1/13/2003
Keywords:kberrmsg kbpending kbBug KB812119
©2002 Microsoft Corporation. All rights reserved.