The Microsoft device or keyboard may not function at all (811798)
The information in this article applies to:
- Microsoft IntelliMouse Explorer for Bluetooth 2.0
- Microsoft IntelliMouse
- Microsoft IntelliPoint Software 5.1
- Microsoft IntelliType
- Microsoft IntelliType Pro software version 5.1
- Microsoft Laser Mouse 6000
- Wireless Optical Desktop 3000
- Microsoft Optical Desktop Elite for Bluetooth 2.0
- Microsoft Wireless Intellimouse Explorer for Bluetooth
- Microsoft Wireless Laser Mouse 8000
- Microsoft Wireless Laser Desktop 6000
- Microsoft Wireless Laser Desktop 6000 v2.0
- Microsoft Wireless Laser Mouse 6000
- Microsoft Wireless Laser Mouse 5000
- Microsoft Wireless Notebook Laser Mouse 6000
- Microsoft Wireless Notebook Optical Mouse 4000
- Microsoft Wireless Optical Desktop for Bluetooth
- Microsoft Wireless Optical Desktop Comfort Edition
- Microsoft Wireless Optical Desktop 5000
- Microsoft Wireless Optical Mouse 2.0
- Microsoft Wireless Optical Mouse 3000
SYMPTOMSWhen you try to use one of the Microsoft pointing devices or keyboards that are listed in the "Applies to" section, the device may not function at all. Or, the device
may not be detected by Microsoft Windows.CAUSEThis issue may occur if the device signal is not detected by
the signal transceiver.RESOLUTIONTo resolve this issue on a Microsoft Windows XP Service Pack 1 (SP1)-based computer, follow these steps:
- Click Start, and then click
Control Panel.
- Click Printers and Other
Hardware.
Note If you use the Classic view of Control Panel this option will
not exist. Go to step 3. - Click Wireless Link, and then click the Bluetooth
tab.
- Select the Bluetooth device that is not responding (mouse
or keyboard), and then click Remove.
- Click Add.
- Click Next, and then press the
Connect button that is on the bottom of the device. If the
device is not found click Refresh, and then press the
Connect button that is on the bottom of the device
again.
- Click the device that is found, and then click
Next.
- When you are prompted to authenticate the device, click
No for a mouse or click Yes for a
keyboard.
- If you add a Bluetooth keyboard you will be prompted to
enter a passkey.
A passkey is a series of
numbers that is used for authentication. Be aware that the passkey
is typed by using the Bluetooth keyboard. If you add a Bluetooth mouse you will
not be prompted for a passkey. - After the authentication process is successful, click to
select the Drivers for keyboard, mouse, etc (HID) check
box.
- Follow the instructions that appear on the screen to complete the
process.
To resolve this issue on a Windows XP Service Pack 2 (SP2)-based computer, follow these steps:
- Click Start, and then click Control Panel.
- Click Printers and Other Hardware.
Note If you use the Classic view of Control Panel this option will not exist. Go to step 3. - Click Bluetooth Devices, and then click the Devices tab.
- Select the Bluetooth device that is not responding (mouse or keyboard), and then click Remove.
- Click Add.
- Click Next, and then press the Connect button that is on the bottom of the device.
If the device is not found click Refresh, and then press the Connect button that is on the bottom of the device again. - Click the device that is found and then click Next.
- When you are prompted to authenticate the device, click No for a mouse or click Yes for a keyboard.
- If you add a Bluetooth keyboard, you will be prompted to enter a passkey.
A passkey is a series of numbers that is used for authentication.
Note The passkey is typed on the Bluetooth keyboard. If you add a Bluetooth mouse you will not be prompted for a passkey. - After the authentication process is successful, click to select the Drivers for keyboard, mouse, etc (HID) check box.
- Follow the instructions that appear on the screen to complete the process.
| Modification Type: | Major | Last Reviewed: | 10/5/2006 |
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| Keywords: | kbprb KB811798 |
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