SMS: Access Violation in WUSER32 When the Service Is Shutting Down. (811683)
The information in this article applies to:
- Microsoft Systems Management Server 2.0
- Microsoft Systems Management Server 2.0 SP1
- Microsoft Systems Management Server 2.0 SP2
- Microsoft Systems Management Server 2.0 SP3
- Microsoft Systems Management Server 2.0 SP4
SYMPTOMSThe Systems Management Server (SMS) Remote Tools Client Agent service (Wuser32.EXE) may
occasionally cause an access violation exception to occur when the service or threads in the service are stopped. For example, you may receive an access violation exception when the Client Configuration Installation
Manager (CCIM) component cycle occurs. If you have followed the Microsoft Knowledge Base article 195859 to turn on logging for WUSER32, the following sequence of
log entries is typically recorded in the Wuser32.log file: Desktop change Thread terminating from event 1
** TCPStreamViewee Thread terminating
** Threads gone**
NOT IsWindow(): ghwndDlg (x00030058)
NOT IsWindow(): ghwndParent (x00000000)
Destroying ghwndInvisible
Destroying ghwndVisWndParent
Clean up security
FreeSecurityInfoList
Desktop change thread 1560 terminating The order of the various log entries may vary, but the last line
is always the same. Note: There is an exception to this rule. In the last line, the actual thread ID may vary. In this example, it is 1560. CAUSEThis problem occurs because the SMS Remote Tools Client Agent service (Remote Control component) cannot correctly stop all of its threads.RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
To resolve this problem, use one of the following methods: - Install the SMS Service Pack 4 hotfix that is described in Microsoft Knowledge Base article 329079.
For additional information about how to obtain this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
329079
SMS: User32.dll Initialization Error When Screen Saver Activates
- Install SMS Service Pack 5.
To resolve this problem, obtain the latest service pack for Systems Management Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS Microsoft has
confirmed that this is a problem in the Microsoft products that are listed at
the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/5/2005 |
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| Keywords: | KB811683 |
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