XADM: Setup Does Not Work When You Try to Upgrade an Exchange 2000 Front-End Server (811669)


The information in this article applies to:

  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

When you run Setup to install an Exchange 2000 Server service pack or upgrade an Exchange 2000 Server computer that is configured as a front-end server, Setup may not work. This symptom occurs after you disable one or more of the following services:
  • Network News Transport Protocol (NNTP)
  • Simple Mail Transfer Protocol (SMTP)
  • World Wide Web Publishing
  • Internet Information Services (IIS) Administration

CAUSE

This issue occurs because the following services must be installed and enabled when you run Setup to install a service pack, upgrade, remove, or reinstall Exchange 2000 Server on the front-end server:
  • Network News Transport Protocol (NNTP)
  • Simple Mail Transfer Protocol (SMTP)
  • World Wide Web Publishing
  • Internet Information Services (IIS) Administration
Note that you must install and enable these services, but you do not have to start the services before you can install a service pack, upgrade, remove, or reinstall Exchange 2000 Server on a front-end server.

RESOLUTION

To resolve this issue, enable the service, run Setup to perform the operation, and then disable the service. To enable or disable a service:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
  2. In the list of services, right-click the service that you want to enable or disable, and then click Properties.
  3. Click the General tab.
  4. Do one of the following, and then click OK:
    • To configure the service to start automatically when the computer starts, click Automatic in the Startup type box .
    • To disable the service, click Disabled in the Startup type box.
  5. Quit the Services snap-in.

MORE INFORMATION

The Exchange services that are required on a front-end server depend on the services and features that you use and if you want to make additional configuration changes after the initial configuration. The Exchange services that are required on a front-end server are:
  • HTTP: Exchange-specific services are not required. However, the World Wide Web Publishing service must be running for Microsoft Outlook Web Access to work correctly.
  • POP: Microsoft Exchange POP3 service and Microsoft Exchange System Attendant service.
  • IMAP: Microsoft Exchange IMAP service and Microsoft Exchange System Attendant service.
  • NNTP: If you are not using the NNTP service, you can disable it. However, it must be installed and running when you upgrade the server.
  • SMTP: Microsoft Exchange Information Store service, and Microsoft Exchange System Attendant service.
  • Exchange System Manager: Microsoft Exchange System Attendant service.
  • Routing Engine: Microsoft Exchange Routing Engine service. The routing engine must be running on all Exchange servers.
You can either stop or disable the Exchange services that are not in this list.

For more information about Exchange 2000 front-end and back-end topology, see the "Using Microsoft Exchange 2000 Front-End Servers" white paper. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=AFAD8426-572E-40F8-99DA-EB7198F374C4

For additional information about Exchange 2000 Server front-end and back-end server implementation , click the following article numbers to view the articles in the Microsoft Knowledge Base:

246739 XADM: Exchange 2000 Server Front-end/Back-end Terminology and Implementation

Modification Type:MajorLast Reviewed:9/21/2006
Keywords:kbsetup kbPOPIMAPNNTP kbTransport kbnofix kbBug KB811669
©2004 Microsoft Corporation. All rights reserved.