Visio 2000 stops responding ("Hangs") when you access a menu command (810619)

SUMMARY

When you click a menu command in Microsoft Visio or when you try to access any of the menu commands by using a keyboard shortcut, Visio may stop responding ("hang"). When this occurs, you must press CTRL+ALT+DEL, and then use Task Manager to quit Visio.

CAUSE

This behavior may occur if the following conditions are true:

Your computer uses a video adapter that is based on the NVIDIA graphics chipset.

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The NVIDIA video adapter driver uses the NVIDIA nView Desktop Manager program.

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The NVIDIA nView Desktop Manager program is preventing you from accessing the menu commands correctly in Visio.

RESOLUTION

To resolve this problem, quit the NVIDIA nView Desktop Manager program, and then configure the program so that it does not start automatically when your computer starts. For more information about how to do this, see the program documentation or contact the manufacturer of your video adapter.

MORE INFORMATION

To contact NVIDIA, visit the following NVIDIA Corporation Web site:

http://www.nvidia.com

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.