Age of Mythology: Text Does Not Appear on Menus or in Dialog Boxes (810381)

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Update Your Display Driver

Contact your video hardware manufacturer to obtain and install the latest version of the driver for your video adapter. You may also visit the following Microsoft Windows Update Web site to see if applicable driver updates are available: To identify the name and manufacturer of your video adapter, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. Click the Display tab.
4. Under Device, look for Name and Manufacturer.
   
   Click Exit.

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

Method 2: Copy Fonts from the Age of Mythology CD-ROM to the Age of Mythology Folder on the Hard Disk

Part 1: Copy the Files from the CD-ROM to the Hard Disk

1. Hold down the SHIFT key, and then insert Disc 1 into your CD-ROM or DVD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type CD-ROM or DVD-ROM drive:\AOM\Fonts.
4. On the Edit menu, click Select All.
5. Click Edit, and then click Copy.
6. Close the folder.
7. Locate the following folder:

   C:\Program Files\Microsoft Games\Age of Mythology\Fonts

8. On the Edit menu, click Paste.
9. When you are prompted, click overwrite all existing files.
10. On the Edit menu, click Select All.
11. On the File menu, click Properties.
12. Click to clear the Read-only check box, and then click OK.
13. Right-click Arial unicode ms.msk, and then click Delete.
    
    When you are prompted, click Yes to confirm the deletion.
14. Repeat step 13 to delete each of the following files:
    • Courier new.msk
    • Courier new.msk
    • Friz quadrata tt.msk
    • Giovanni book.msk
    • Giovanni test.msk
    • Giovanniitctt.msk
    • Imeuisettings.xml
    • Times new roman.msk

Part 2: Rename the Files on the Hard Disk

The files on the CD are named in the 8.3 format, and you must rename those files to the long file name (LFN) format after you copy the files to the hard disk:

1. Right-click Arialu_1.msk, and then click Rename.
2. In the box that appears, type arial unicode ms.msk, and then press ENTER.
3. Repeat steps 1 and 2 to rename each font file. Use the following new names:
   • Courie_1.msk - Courier new.msk
   • Frizqu_1.msk - Friz quadrata tt.msk
   • Giovan_1.msk - Giovanni book.msk
   • Giovan_2.msk - Giovanni test.msk
   • Giovan_3.msk - Giovanniitctt.msk
   • Imeuis_1.xml - Imeuisettings.xml
   • Timesn_1.msk - Times new roman.msk

If this does not resolve the issue, go to Method 3.

Method 3: Reinstall Georgia Font Files from the CD-ROM

Note On some original equipment manufacturer (OEM) systems, the fonts folder is file-protected. To see if the fonts folder is file-protected and to change this setting:

1. Open the fonts folder (tyically C:\Windows\Fonts).
2. Click File. If the command Install New Font is unavailable (appears dimmed), click Start, click Run, type attrib +S +R c:\windows\fonts in the Open box, and then click OK.
3. Continue with the following steps.

To reinstall the Georgia font files:

1. Press SHIFT, and then insert Disc 1 into the CD-ROM or DVD-ROM drive.
2. Click Start, and then click Control Panel.
3. In Control Panel, double-click Fonts.
4. Right-click Georgia, and then click Delete.
   
   Repeat this step for each of the following fonts:
   • Georgia Bold
   • Georgia Bold-Italic
5. On the File menu, click Install New Font.
6. Navigate to the root directory of Disc 1.
7. Select the following fonts :
   • Georgia.ttf
   • Georgiab.ttf
   • Georgiai.ttf
   • Georgiaz.ttf
8. Click OK to confirm the installation.

If this does not resolve the issue, or if the Georgia*.ttf files are not on your CD, go to Method 4.

Method 4: Delete Duplicate Georgia Font Entries

1. Click Start, and then click Control Panel.
2. In Control Panel, click Appearance and Themes.
3. In the See also pane, click Fonts.
4. In the list of fonts, locate and delete any duplicate Georgia fonts.

If this does not resolve the issue, go to Method 5.

Method 5: Change Pointer Scheme to Windows Standard or Default

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Mouse.
3. Click the Pointer tab.
4. In the Scheme box, click Windows Standard or Windows Default, and then click OK.

If this does not resolve the issue, go to Method 6.

Method 6: Remove and then Reinstall MSXML 4.0 (Microsoft XML Core Services)

Part 1: Remove MSXML 4

1. Click Start, and then click Control Panel.
2. In Control Panel, click Add or Remove Programs.
3. In the list of installed programs, click MSXML4 Parser, and then click Remove.
4. Click Yes to confirm the removal.
5. Follow the instructions on the screen to complete the removal process.

Part 2: Reinstall MSXML 4

1. Hold down the SHIFT key, and then insert Disc 2 into your CD-ROM or DVD-ROM drive.
2. In the root of the CD-ROM, double-click Msxml.
3. Double-click Msxmlenu.msi.
4. Follow the instructions on the screen to complete the installation process.
5. When the installation process is complete, restart your computer.

If this does not resolve the issue, visit the following Microsoft Web site to download and install the latest version of Microsoft XML Core Services (MSXML): Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 7: Font Related Issues in Microsoft Games

For additional information about how to troubleshoot font issues in Microsoft Games, click the following article number to view the article in the Microsoft Knowledge Base: