Windows XP-based clients cannot run distributed programs (810059)
The information in this article applies to:
- Microsoft Systems Management Server 2.0
SYMPTOMSWindows XP-based clients cannot run a program that is
distributed by Systems Management Server (SMS). The following error message is
logged in the Smsapm32.log file when Available Programs Manager (APM) tries to
run a distributed program: SCHED DATA : Return code = 0x3;
The system cannot find the path specified.~~; Could not execute program
'N:\AUS00007\TESTAPP.EXE'. This problem only occurs on SMS clients
that are running Windows XP. CAUSEThis problem occurs if the following SMS configuration is
true:
- The Use Windows NT client software installation
account setting is selected.
- The Drive mode is set to either Requires drive
letter or Requires specific drive letter.
This problem is caused by a change in the way that Windows XP
deals with network connections.
For additional information about this change, click the
following article number to view the article in the Microsoft Knowledge Base: 180362
INFO: Services and Redirected Drives
RESOLUTIONThis fix has been superseded with a later revision. To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article: 831757 SMS 2.0 APM fails with the entry "The local device name is already in use" in Smsapm32.log when you use the software installation account
WORKAROUNDTo work around this problem, use one of the following
procedures:
- Method 1:
- Start the SMS Administrator console, and then go to the
following location:
Site
Database\Packages\Packagename\Programs - Double click the affected program, click the
Environment tab, and then click Runs with UNC
name in the Drive mode to box.
- Method 2:
- Start the SMS Administrator console, and then go to the
following location:
Site
Database\Packages\Packagename\Programs - Double click the affected program, click the
Environment tab, and then make sure that Use Windows
NT client software installation account is not selected.
STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATIONIf an SMS-distributed program requires a drive letter and if
it is also set up to use the Windows NT client software installation account,
APM first makes a network connection to the distribution point in its own user
context (SMSCliToknAcct&). Note that the connection is made by Smsapm32.exe
running under SMSCliToknAcct&, but that the actual account that is used to
establish the connection is the SMS Client Connection Account. By default, this
account is SMSClient_sitecode. When APM starts the
program's command line, it does so in the context of the Windows NT client
software installation account. In Windows XP, this account does not have access
to the previously established network connection because it was made in a
different user context.
| Modification Type: | Minor | Last Reviewed: | 4/14/2006 |
|---|
| Keywords: | kbQFE kbHotfixServer kbSMS200preSP5fix kbfix KB810059 |
|---|
|