PC OS2: Install Fails If Windows Ported Application Is Active (77669)


The information in this article applies to:

  • Microsoft Mail for PC Networks 2.1, when used with:
    • the operating system: OS/2
  • Microsoft Mail for PC Networks 3.0, when used with:
    • the operating system: OS/2
This article was previously published under Q77669

SYMPTOMS

Installation of the Presentation Manager (PM) client software for Microsoft Mail for PC Networks can fail if there are other applications active within the OS/2 environment that use the Windows Libraries for OS/2 (WLO).

CAUSE

The PM client software requires the WLO libraries in order to operate correctly. Updated versions of these libraries are copied to the destination directory during installation. If another application is running during installation that also uses the WLO libraries, the files cannot be copied and the installation will fail.

RESOLUTION

Shut down OS/2 and restart it without running any other WLO applications. The PM client installation will now operate correctly.
Modification Type:MajorLast Reviewed:10/19/2000
Keywords:KB77669
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