Mac Wkst: Cannot Print to Local Printer When Using a NetModem (48616)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 3.0
This article was previously published under Q48616

SYMPTOMS

If you try to print messages from Microsoft Mail to a printer connected over AppleTalk, the message may not print when Mail is accessed remotely through a Shiva NetModem.

CAUSE

This problem only occurs if the user and the printer are on the same side of the modem, and the Mail server is on the other side of the modem.

AppleTalk can only use one serial port at a time. Because AppleTalk is currently channeled through the modem port (via the NetModem), those devices connected through the printer port (the normal AppleTalk channel) cannot be accessed.

The inability to channel AppleTalk through both serial ports is a limitation of AppleTalk.

WORKAROUND

To print the message, do the following:

  1. Save the message on disk.
  2. Disconnect from the remote server.
  3. Restart your Macintosh.

MORE INFORMATION

If you are using Microsoft Mail version 3.1 or later, you can move any messages to a locally stored folder, disconnect from the server, and then print the message while you are in an offline session.
Modification Type:MajorLast Reviewed:11/9/1999
Keywords:KB48616
©2002 Microsoft Corporation. All rights reserved.