Computer Stops Responding When You Stand-by or Hibernate More Than One Time (331506)

SYMPTOMS

When you try to put your computer into standby or hibernation more than one time in a session, your computer does not stand-by or hibernate as expected. Instead, it stops responding (hangs) while displaying a "Preparing to hibernate" or "Preparing to stand-by" message.

CAUSE

This issue may occur if a Nero CD-burning program from Ahead Software AG installed is installed on your computer.

The Nero Burning ROM program (versions 5 through 5.5) uses a driver that interferes with the stand-by and hibernate functions of Windows XP SP1.

RESOLUTION

To resolve this issue, remove the Nero program from your computer. To do this, follow these steps:

Click Start, click Control Panel, and then click Add or Remove Programs.
Click Change or Remove Programs, click the Nero program that you want to remove, and then click Remove.
Follow the on-screen instructions to complete the removal process.

MORE INFORMATION

You may want to contact Ahead Software to determine whether this issue has been resolved in an updated version of the program.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about Nero CD-burning programs, visit the following Ahead Software Web site:

http://www.nero.com