WD2002: The translation services do not start when you use a proxy server with basic authentication (329809)

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 Date         Time  Size       File name   
 -------------------------------------------------------
 28-Mar-2003  21:17 3,001,016  Winwordop.msp (Client)
 28-Mar-2003  22:22 8,295,124  Winwordff.msp (Full-File)

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.

  Date         Time   Version      Size        File name     
  ---------------------------------------------------------
  28-Mar-2003  04:13  10.0.5125.0  10,603,080  Winword.exe

Important Information Before You Install the Hotfix

• The Full-File version of this fix installs on Microsoft Office XP Service Pack 1 (SP-1). However, the Full-File version has not been tested to the same extent on that version as it has on Microsoft Office XP Service Pack 2 (SP-2). Some unanticipated file conflicts are possible. This configuration is supported, but not recommended.
• The Client version of this fix is a post-Office XP SP-2 fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

  325671 OFFXP: Overview of the Office XP Service Pack 2

• The Client version of this fix requires Microsoft Windows Installer 2.0 or later. For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

  330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

Activate the Update

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this fix, follow these steps:

1. Quit all running programs including Microsoft Word.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate, and then click to select the following registry key:

   HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options

5. With the preceding key selected, on the Edit menu, point to New, and then click DWORD.
6. Type EnableInternetErrorDlgOnError, and then press ENTER.
7. Right-click EnableInternetErrorDlgOnError, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. On the File menu, click Exit to quit Registry Editor.