OL2000: "Could Not Complete the Operation..." Error Message When You Click Reply (329554)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q329554

SYMPTOMS

When you click Reply to reply to an e-mail message, you may receive the following error message:
Could not complete the operation because the service provider does not support it.

CAUSE

This problem may occur if you are using an e-mail program that uses MAPI to open an e-mail message, and then display the message by using the IMAPISession::PrepareForm and IMAPISession::ShowForm methods.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date          Time       Size        File name
   ------------------------------------------------------
   08-Nov-2002   17:52:16     235,520   Olkintl.msp
   08-Nov-2002   18:03:36   1,428,480   Olkintl_admin.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date          Time       Version       Size      File name
   ---------------------------------------------------------------------------
   30-Oct-2002   12:40:36   5.5.2656.94   720,144   Cdo.dll (Windows Me/98/95)
   30-Oct-2002   12:39:10   5.5.2656.94   813,328   Cdo.dll (Windows NT)
   02-Nov-2002   01:16:24   5.5.3184.0    154,112   Emsabp32.dll
   25-Sep-2002   19:21:54   5.5.3182.0    131,344   Emsui32.dll
   09-Oct-2002   17:31:16   5.5.3183.0    540,944   Exsec32.dll
   23-Jul-2002   14:47:26   8.30.3173.0   782,608   Outex.dll
   23-Jul-2002   14:41:28   9.0.6718.0    368,691   Pstprx32.dll
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbenv kbprb kbQFE kbbug kbfix KB329554
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