You receive an error message when you try to log on to Microsoft Project Web Access or when you try to create a document in Microsoft Project Professional 2002 (329506)



The information in this article applies to:

  • Microsoft Project Professional 2002
  • Microsoft Project Server 2002
  • Microsoft Project Web Access

This article was previously published under Q329506

SYMPTOMS

When you try to log on to Microsoft Project Web Access, try to create a Document or Issue in Microsoft Project Professional 2002, or try to create or update an Online Analytical Processing (OLAP) cube in Microsoft Project Professional 2002, you may experience the following behaviors:
  • When you log on to Microsoft Project Web Access, you receive the following error message:
    The page cannot be displayed
    Error Type:
    Server object, ASP 0177 (Ox8000401A)
    The server proecess could not be started because the configured identity is incorrect. Check the username and password. /projectserver/library/pjquery.asp, line 55
  • When you create a document or issue in Microsoft Project Professional, you receive the following error message:
    Microsoft Project Web Access Documents and Issues are based on SharePoint Team Services from Microsoft. There is a problem establishing a connection with the web server running SharePoint Team Services. Please contact your system administrator.
  • When you create or update an OLAP cube in Microsoft Project Professional, you may receive the following error message:
    Vbscript: Microsoft Project Web Access Request Status: 9104

CAUSE

This issue may occur for either of the following reasons:
  • The password for the user account used from PSComplus.exe has expired.
  • The accounts used for the PSCom+ must be domain accounts.

RESOLUTION

To resolve this issue, run the PSComplus.exe file and update it with the appropriate password for the user account. PSComplus.exe is located in the following folder:

C:\program files\microsoft project server\bin\1033

MORE INFORMATION

For more information about the PSComplus.exe file, see the Installation Guide or the PJSVR10.chm file. The PJSVR10.chm file is located in the Documents folder of your Microsoft Project Server CD.

Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbprb KB329506