Domain box in the Terminal server logon screen is blank in Windows 2000 Server SP3 (329358)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Server SP3
This article was previously published under Q329358

SYMPTOMS

After you install Microsoft Windows 2000 Service Pack 3 (SP3), the Domain box in the logon screen is blank when users log on to Terminal Services.

CAUSE

This problem may occur if a user is a member of a domain that is not recognized by Terminal Services. When this problem occurs in versions of Windows 2000 Service Pack 2 and earlier, the Domain box is populated with the domain that the Terminal server belongs to.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Nov-2002  16:17  5.0.2195.6143     332,560  Msgina.dll

WORKAROUND

To work around this problem, type a valid domain name in the Domain box when the logon screen appears.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server product

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbWin2000preSP4Fix KB329358 kbAudEndUser kbAudITPRO
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