Internet Explorer Cannot Open TIF Files When You Use German MUI (329186)


The information in this article applies to:

  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
This article was previously published under Q329186

SYMPTOMS

When you try to view a .tif file in Internet Explorer on a computer on which the German version of Windows 2000 is running or on which the German Multilingual User Interface Pack (MUI) is running, Internet Explorer may not open the .tif file correctly.

CAUSE

This problem can occur you started the Imaging tool (Kodakimg.exe.mui) on a computer on which the German version of Windows 2000 is running or on which the German MUI is running. When you start the German version of the Imaging tool, it changes the default value of the following registry key fromImaging.Document (English) to Imaging.Dokument (German):

HKEY_CLASSES_ROOT\CLSID\{02B01C80-E03D-101A-B294-00DD010F2BF9}\ProgID

This change interrupts the CLSID/ProgID loop by creating a mismatch between the default value for the HKEY_CLASSES_ROOT\.tif registry key and the default value for the HKEY_CLASSES_ROOT\CLSID\{02B01C80-E03D-101A-B294-00DD010F2BF9}\ProgID registry key:

  • The HKEY_CLASSES_ROOT\.tif registry key contains the ProgID for the program that is associated with the ".tif" extension. The default value for this key is Imaging.Document.
  • The HKEY_CLASSES_ROOT\.Imaging.Document\CLSID registry key contains the CLSID for the Imaging.Document ProgID. The default value for this key is {02B01C80-E03D-101A-B294-00DD010F2BF9}.
  • The HKEY_CLASSES_ROOT\CLSID\{02B01C80-E03D-101A-B294-00DD010F2BF9}\ProgID registry key contains the ProgID that is associated with the CLSID. The default value for this key is Imaging.Document. However, when you run the German MUI version of the Imaging tool, the default value for this key changes to Imaging.Dokument.


Note that the ProgID in the HKEY_CLASSES_ROOT\.tif registry key does not match the ProgID in the HKEY_CLASSES_ROOT\CLSID\{02B01C80-E03D-101A-B294-00DD010F2BF9}\ProgID registry key. When this occurs, version 6.0.2713.1500 (or later) of the Shdocvw.dll file prevents Internet Explorer from opening .tif files.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The German MUI version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Version        Size   File name
   ------------------------------------------------------------
   16-Oct-2002   16:23   5.0.2138.1   77,824   Kodakimg.exe.mui

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Modification Type:MinorLast Reviewed:9/27/2005
Keywords:kbHotfixServer kbQFE kbOSWin2000fix kbbug kbfix KB329186
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