SYMPTOMS
An access violation in Lsasrv.dll may cause a Windows 2000-based server to become unresponsive. When this problem occurs, the server does not accept connections, and the server becomes unstable. The following event is recorded in the event log:
Event Type: Error
Event Source: LsaSrv
Event Category: Devices
Event ID: 5000
Date: date
Time: time
User: N/A
Computer: SERVERNAME
Description:
The security package Negotiate generated an exception. The package is now disabled.
The exception information is the data.
Data:
0000: c0000005 00000000 00000000 77f83941
0010: 00000002 00000001 00000010 0001003f
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 ffff027f ffff0000
0040: ffffffff 00000000 00780000 00000000
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the following
Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix has the file attributes
(or later) that are listed in the following table. The dates and times for
these files are listed in coordinated universal time (UTC). When you view the
file information, it is converted to local time. To find the difference between
UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
09-Dec-2002 22:14 5.0.2195.6109 124,688 Adsldp.dll
09-Dec-2002 22:14 5.0.2195.5781 131,344 Adsldpc.dll
09-Dec-2002 22:14 5.0.2195.6109 62,736 Adsmsext.dll
09-Dec-2002 22:14 5.0.2195.6143 358,672 Advapi32.dll
09-Dec-2002 22:14 5.0.2195.6094 49,936 Browser.dll
09-Dec-2002 22:14 5.0.2195.6143 135,952 Dnsapi.dll
09-Dec-2002 22:14 5.0.2195.6134 96,016 Dnsrslvr.dll
09-Dec-2002 22:14 5.0.2195.6125 45,328 Eventlog.dll
09-Dec-2002 22:14 5.0.2195.6137 147,216 Kdcsvc.dll
22-Nov-2002 18:45 5.0.2195.6137 203,536 Kerberos.dll
21-Aug-2002 16:27 5.0.2195.6023 71,248 Ksecdd.sys
09-Dec-2002 22:04 5.0.2195.6155 507,664 Lsasrv.dll
09-Dec-2002 22:04 5.0.2195.6155 33,552 Lsass.exe
22-Nov-2002 18:20 5.0.2195.6137 109,328 Msv1_0.dll
09-Dec-2002 22:14 5.0.2195.5979 307,472 Netapi32.dll
09-Dec-2002 22:14 5.0.2195.6075 360,720 Netlogon.dll
09-Dec-2002 22:14 5.0.2195.6136 921,872 Ntdsa.dll
09-Dec-2002 22:14 5.0.2195.6147 389,392 Samsrv.dll
09-Dec-2002 22:14 5.0.2195.6120 130,320 Scecli.dll
09-Dec-2002 22:14 5.0.2195.6120 303,888 Scesrv.dll
06-Dec-2002 01:43 5.0.2195.6152 146,432 Sp3res.dll
09-Dec-2002 22:14 5.0.2195.5859 48,912 W32time.dll
04-Jun-2002 21:32 5.0.2195.5859 57,104 W32tm.exe
09-Dec-2002 22:14 5.0.2195.6100 126,224 Wldap32.dll
09-Dec-2002 22:04 5.0.2195.6155 507,664 Lsasrv.dll