PIP2001: "Illegal operation: PIP caused invalid page fault in module Itss.dll" error message (328846)


The information in this article applies to:

  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
This article was previously published under Q328846

SYMPTOMS

When you try to start Microsoft Picture It!, you may receive an error message that is similar to the following:
illegal operation: PIP caused invalid page fault in module ITSS.DLL

CAUSE

This issue may occur if one or more of the following conditions exist:
  • Your installation of Microsoft Internet Explorer is damaged.
  • Your installation of Picture It! is damaged.

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, click Control Panel, and the click Add or Remove Programs.
  2. In the list of installed programs, click Internet Explorer, and then click Change.
  3. In the Internet Explorer Setup dialog box, click Repair, and then follow the instructions that appear on the screen to complete the repair process. If this command is missing, go to the next step. Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
  4. Download and install the latest version of Internet Explorer. For information about how to download and install the latest version of Internet Explorer, visit the following Microsoft Web site:

    http://www.microsoft.com/windows/ie/default.mspx

  5. Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
  6. Re-create the User.sbt file. To do so, follow these steps:
    1. Click Start, click Search, and then click All Files and Folders.
    2. In the All or part of the file name box, type user.sbt, click Local Hard Drives in the Look in box, and then click Search.
    3. In the Search Results pane, right-click the User.sbt file, and then click Rename.
    4. Name the file User.old. A new User.sbt file is created when you save pictures in the gallery.
  7. Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
  8. Download the Microsoft Windows Installer CleanUp Utility for your version of Microsoft Windows.

    For additional information about how to download, install, and use the Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base:

    290301 Description of the Windows Installer CleanUp Utility

  9. Double-click the Pipwin2k.exe file or the Pip2k1kl.exe file, and then follow the instructions that appear on the screen to remove the Picture It! program files from your computer.
  10. Double-click the Msicuu.exe file, and then follow the instructions that appear on the screen to install the Windows Installer CleanUp Utility.
  11. Click Start, point to All Programs, and then click Windows Install Clean Up.
  12. Click Picture It! on the list of installed products, and then click Remove.
  13. Follow the instructions that appear on the screen to complete the removal process.
  14. Reinstall Picture It!

MORE INFORMATION

For additional information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

253168 Error message: Invalid page fault in module Itss.dll

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbenv kberrmsg kbprb KB328846
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