An Access Violation Occurs When a Program Tries to Update Active Directory (328567)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
This article was previously published under Q328567

SYMPTOMS

An access violation may occur when a program or a service tries to update information in Active Directory.

CAUSE

This problem occurs if the Lightweight Directory Access Protocol (LDAP) provider DLL enumerates properties incorrectly and processes property cache information that is not valid.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version          Size       File name
   ------------------------------------------------------------------------
   24-Sep-2002  11:37  5.0.2195.6069    124,176   Adsldp.dll
   24-Sep-2002  11:37  5.0.2195.5781    131,344   Adsldpc.dll
   24-Sep-2002  11:37  5.0.2195.5781     62,736   Adsmsext.dll
   24-Sep-2002  11:37  5.0.2195.6052    358,160   Advapi32.dll
   24-Sep-2002  11:37  5.0.2195.6058     49,424   Browser.dll
   24-Sep-2002  11:37  5.0.2195.6012    135,952   Dnsapi.dll
   24-Sep-2002  11:37  5.0.2195.6012     96,016   Dnsrslvr.dll
   24-Sep-2002  11:37  5.0.2195.5722     45,328   Eventlog.dll
   24-Sep-2002  11:37  5.0.2195.6059    146,704   Kdcsvc.dll
   05-Sep-2002  14:18  5.0.2195.6048    200,976   Kerberos.dll
   21-Aug-2002  05:27  5.0.2195.6023     71,248   Ksecdd.sys
   22-Jul-2002  12:54  5.0.2195.5960    507,152   Lsasrv.dll
   22-Jul-2002  12:54  5.0.2195.5960     33,552   Lsass.exe
   27-Aug-2002  11:53  5.0.2195.6034    108,816   Msv1_0.dll
   24-Sep-2002  11:37  5.0.2195.5979    307,472   Netapi32.dll
   24-Sep-2002  11:37  5.0.2195.5966    360,720   Netlogon.dll
   24-Sep-2002  11:37  5.0.2195.6048    918,800   Ntdsa.dll
   24-Sep-2002  11:37  5.0.2195.6025    389,392   Samsrv.dll
   24-Sep-2002  11:37  5.0.2195.5951    129,296   Scecli.dll
   24-Sep-2002  11:37  5.0.2195.5951    302,864   Scesrv.dll
   24-Sep-2002  11:37  5.0.2195.5859     48,912   W32time.dll
   04-Jun-2002  10:32  5.0.2195.5859     57,104   W32tm.exe
   24-Sep-2002  11:37  5.0.2195.6052    126,224   Wldap32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

The access violation (0xC0000005) that is described in this article is caused by the Adsldp.dll component.

ChildEBP RetAddr
076cf910 74d9ef7d msvcrt!_wcsicmp+0x6f
076cf928 74d9f553 adsldp!CPropertyCache::findproperty+0x1e
076cf958 74d9f873 adsldp!CPropertyCache::unmarshallproperty+0x5a
076cfdd8 74da0f17 adsldp!CPropertyCache::LDAPUnMarshallProperties2+0x129
076cfe38 74da0d93 adsldp!CLDAPGenObject::GetInfo+0x14f
076cfe44 76aeaea6 adsldp!CLDAPGenObject::GetInfo+0x17
076cfe6c 76aea928 LOCALSPL!GetGUID+0x15
076cfea8 76ae6a86 LOCALSPL!GetPrintQueueContainer+0x9c
076cfeec 76ae667f LOCALSPL!DsPrinterUnpublish+0x57
076cff28 76ae9eab LOCALSPL!SetPrinterDs+0xeb
076cff58 76ad7222 LOCALSPL!DsUpdatePrinter+0x16e
076cff6c 76ae9f1a LOCALSPL!RunForEachPrinter+0x2c
076cff7c 76ad71d0 LOCALSPL!DsUpdateSpooler+0x19
076cff90 76aea00c LOCALSPL!RunForEachSpooler+0x21
076cffb4 77e8758a LOCALSPL!DsUpdate+0xec
076cffec 00000000 kernel32!BaseThreadStart+0x52

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWin2kSP4fix kbDirServices kbbug kbfix kbQFE kbWin2000preSP4Fix KB328567
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