Server Configuration Application Does Not Start Correctly and Database Configuration Application Does Not Work (328449)

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256986 Description of the Microsoft Windows Registry

SYMPTOMS

A Content Management Server (CMS) 2001 administrator may notice that the Server Configuration Application (SCA) does not start correctly, or a user may receive one of the following error messages when the SCA is started:

The primary Microsoft Content Management Server entry point can not be found Please run the Microsoft Content Management Server Database Configuration Application to correct these problems.

When you run the Database Configuration Application (DCA), you may receive the following error message:

Could not get system account settings Invalid Range of parameters passed to function -2147352567 (File P:\NR\Server\ServeConfigurationAPI\NRSCAPI.cpp, Line 381)

RESOLUTION

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When these problems occur, verify that the following three items are installed and set correctly:

The NR virtual directory must exist under the virtual Web site that is specified as the CMS 2001 entry point in the Database Configuration Application (DCA).
Both ISAPI filters, Resolution HTML Packager and Resolution Filter, must be registered at the master level of Internet Information Services (IIS).
The following registry key must exist, where x is any string that represents an unsigned integer (typically 0 for default IIS installations) and y is the instance ID of the virtual Web site (by default, the default Web site is 1 and the administrative Web site is 2):
HKLM\SOFTWARE\NCompass\Resolution Content Server\Configuration\x\EntryPoints\y