Active Directory Backup Is Canceled If a File Is Busy (328423)
The information in this article applies to:
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q328423 SYMPTOMSThe process of backing up Active Directory Backup is
canceled if a busy file is encountered. The Active Directory backup process
returns error code 0XC8000408 (JET_errFileAccessDenied) and you must start the
backup process again from the beginning. CAUSE The DSBackupOpenFile function (one of the Active Directory backup functions) returns
error code 0XC8000408 (JET_errFileAccessDenied) if it encounters a busy file.
Later calls to DSBackupOpenFile return error code 0xC8000208 (JET_errNoBackup), and you must
start the backup process again from the beginning. The most common cause of
this problem is an antivirus program that holds a file open. After you apply
the hotfix that is described in this article, DSBackupOpenFile retries the open action for a maximum of 10 seconds if the
function encounters an "access denied" error. If you still experience the
problem after you install the hotfix, contact Microsoft for more help.
RESOLUTIONService Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix. To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question. The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------
05-Nov-2002 11:53 6.1.3940.30 1,115,408 Esent.dll
WORKAROUND To work around this problem, call the CreateFile function in a loop until the function can open the file before
you call the DSBackupOpenFile function. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
| Modification Type: | Minor | Last Reviewed: | 10/11/2005 |
|---|
| Keywords: | kbHotfixServer kbQFE kbWin2kSP4fix kbbug kbfix kbWin2000preSP4Fix KB328423 |
|---|
|