SNA 4.0 SP4 Application Exception (Trap) in the mngbase!CNotifyQueue::GetHeadItem Function (328351)
The information in this article applies to:
- Microsoft SNA Server 4.0 SP4
This article was previously published under Q328351 SYMPTOMS
A system that is running SNA Server 4.0 Service Pack 4 may experience an application exception (trap) in the CNotifyQueue::GetHeadItem function similar to the following:
Application exception occurred:
App: exe\mngagent.dbg (pid=343)
When: 9/15/2002 @ 0:39:22.116
Exception number: c0000005 (access violation)
...
...
...
function: CNotifyQueue::GetHeadItem
6098b060 56 push esi
6098b061 8bf1 mov esi,ecx
6098b063 8b542408 mov edx,[esp+0x8] ss:0200e873=????????
6098b067 8b4620 mov eax,[esi+0x20] ds:015501e6=????????
6098b06a 8b8848010000 mov ecx,[eax+0x148] ds:02f50148=00101000
6098b070 03c8 add ecx,eax
FAULT ->6098b072 8b01 mov eax,[ecx] ds:03051000=????????
6098b074 8902 mov [edx],eax ds:00d4fe84=00000064
6098b076 8b4104 mov eax,[ecx+0x4] ds:0430fa06=????????
6098b079 894204 mov [edx+0x4],eax ds:0200e88a=????????
6098b07c 8b4108 mov eax,[ecx+0x8] ds:0430fa06=????????
6098b07f 894208 mov [edx+0x8],eax ds:0200e88a=????????
6098b082 8b490c mov ecx,[ecx+0xc] ds:0430fa06=????????
6098b085 894a0c mov [edx+0xc],ecx ds:0200e88a=????????
6098b088 8b4620 mov eax,[esi+0x20] ds:015501e6=????????
6098b08b 8b9048010000 mov edx,[eax+0x148] ds:02f50148=00101000
6098b091 83c210 add edx,0x10
6098b094 899048010000 mov [eax+0x148],edx ds:02f50148=00101000
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
00d4fe6c 6098aead 00d4fe84 00000000 77e79e14 77e7198f mngbase!CNotifyQueue::GetHeadItem (FPO: [1,0,1])
00d4fea4 01009ab5 00072e00 7ffdf000 00d4ffec 00d0ffb8 mngbase!CNotifyQueue::Dispatch (FPO: Non-FPO [0,9,3])
00d4ffb8 77f04ef0 00d0ffb8 00072e00 7ffdf000 00d0ffb8 mngagent!DoAgentProxy (FPO: [EBP 0x00072e00] [1,64,4])
00072e00 00072aa8 00073f08 00073350 61480000 61490240 kernel32!lstrcmpiW
CAUSE
This is caused by a regression for an earlier fix in Service Pack 4.
For additional information about the original issue, click the article number below
to view the article in the Microsoft Knowledge Base:
276199 SNA Manager (Snaexp.exe) Trapping in CSnaOleObj::CreateObject
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
11-Oct-2002 13:07 4.0.0.606 101,312 Mngbase.dll
11-Oct-2002 13:07 4.0.0.606 98,640 Mngagent.exe
NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.
STATUSMicrosoft has confirmed that this is a problem in Microsoft SNA Server version 4.0.
| Modification Type: | Minor | Last Reviewed: | 10/11/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB328351 kbAudDeveloper |
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