Cannot Install SBS 2000 POP3 Connector with Renamed Administrator Account (328322)

SYMPTOMS

When you are installing Small Business Server (SBS) 2000 or SBS 2000 Service Pack 1 (SP1), a red X may appear next to the POP3 Connector component under the Connectivity item. This problem may occur whether you are upgrading from SBS 4.5 or installing a new copy of SBS. When this problem occurs, you receive the following error message in the Information box:

One or more sub-components of this component has information to display.

The following error message may be logged in the Errorlog.txt file:

ISetupManager::BuildInstallOrders()
:{55c0be54-33e2-43ad-a55a-c8da9ced37a2}
[08/21/02,14:19:18] setup.exe: [2] Component in Pre/Post/InstallOrder
of .sdb not found in component list in

ISetupManager::BuildInstallOrders() :{cf07d843-a9b0-4898-8664-1a2d0403d85f}
[08/21/02,14:19:19] setup.exe: [2] Component in Pre/Post/InstallOrder
of .sdb not found in component list in ISetupManager::BuildInstallOrders() :{55c0be54-33e2-43ad-a55a-c8da9ced37a2}

[08/21/02,14:19:19] setup.exe: [2] Component in Pre/Post/InstallOrder
of .sdb not found in component list in ISetupManager::BuildInstallOrders() :{cf07d843-a9b0-4898-8664-1a2d0403d85f}

[08/21/02,14:19:20] setup.exe: [2] Component in Pre/Post/InstallOrder
of .sdb not found in component list in ISetupManager::BuildInstallOrders() :{55c0be54-33e2-43ad-a55a-c8da9ced37a2}

[08/21/02,14:19:20] setup.exe: [2] Component in Pre/Post/InstallOrder of
.sdb not found in component list in SetupManager::BuildInstallOrders()
:{cf07d843-a9b0-4898-8664-1a2d0403d85f}

[08/21/02,14:19:40] POP3 Connector: [2] POP3 Install failed
[08/21/02,14:19:40] POP3 Connector: [2] POP3 Install failed

By default, the Errorlog.txt file is located in the C:\Program Files\Microsoft Integration\Microsoft Small Business Server 2000\Logs folder.

CAUSE

This problem may occur if the Administrator account has been renamed to something other than the default name of "Administrator." A renamed Administrator account may cause problems with credential parameters in the integrated SBS 2000 or SBS 2000 SP1 Setup program. This may cause the POP3 Connector component not to be installed for Microsoft Exchange 2000 Server.

RESOLUTION

To resolve this issue, rename the account with administrator permissions back to "Administrator" (you must use an uppercase "A" for the first letter of the name). Then, run Setup again. Note that Setup requires that you use an account with administrator permissions. After Setup completes successfully, you can rename the Administrator account safely.

MORE INFORMATION

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

319314 Error Message: The POP3 Connector Install Failed

294159 SBS 2000 Exchange Setup Does Not Succeed with a Renamed Administrator Account