An Access Violation Occurs When BizTalk Server Is Under a Heavy Load (328165)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
This article was previously published under Q328165

SYMPTOMS

When you run Microsoft BizTalk Server in a heavy-load condition, you may receive an access violation error message. The Dr. Watson log (Drwtsn32.log) may contain an entry that is similar to the following:
Access violation - code c0000005
eax=0506ec00 ebx=00000001 ecx=0369aca0 edx=00000000 esi=000ffe40 edi=00000a24
eip=77f96dd1 esp=1c02fe80 ebp=1c02fe98 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00010202
ntdll!RtlDeregisterWaitEx+39:
77f96dd1 8b4008 mov eax,[eax+0x8] ds:0023:0506ec08=????????

CAUSE

This problem may occur if Windows 2000 incorrectly handles the implementation of the thread pool. This can occur in situations where a long period of time exists between when a Wait function is satisfied and when a Deregister function is called. In this case, the Wait thread exits, and the number of Waits that are associated with a particular thread is decremented.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   19-Aug-2002  18:31  5.0.2195.6021  476,432  Ntdll.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For more information about BizTalk Server, visit the following Microsoft Web site:

http://www.microsoft.com/biztalk/default.asp

Modification Type:MinorLast Reviewed:9/30/2005
Keywords:kbHotfixServer kbQFE kbOSWin2000fix kbWin2kSP4fix kbbug kbfix kbWin2000preSP4Fix KB328165
©2004 Microsoft Corporation. All rights reserved.