SYMPTOMS
You may create a dial-up connection by doing the following in the
Connection name Properties dialog box:
- You click the General tab, and then you click to select the check boxes of multiple modems in the Connect using list.
- You click the Options tab, and then you click Dial only first available device in the Multiple devices list.
However, when you try to create a remote access connection, and the telephone number that you dial is busy or does not answer, the dial-up connection continues to use the other modems to try to establish the connection.
You do not expect the dial-up connection to retry the number by using the other devices because you configured it to dial by using only the first available device.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
25-Sep-2002 22:32 5.0.2195.6034 194,832 Rasapi32.dll
25-Sep-2002 22:32 5.0.2195.6034 58,128 Rasman.dll
25-Sep-2002 22:32 5.0.2195.6050 152,848 Rasmans.dll
25-Sep-2002 22:32 5.0.2195.6034 54,032 Rastapi.dll
13-Jun-2001 05:05 5.0.2195.3727 3,856 Svcpack1.dll