Unnecessary Event ID 537 Entries in the Security Log (327889)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
This article was previously published under Q327889

SYMPTOMS

If the "Logon Failure Auditing" local policy is in use on a Windows XP-based computer that is a member of a domain, the following entry may be recorded in the Security event log if you log on to the local computer instead of to the domain:
Event Type: Failure Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 537 Date: 7/23/2002
Time: 9:17:42 AM
User: NT AUTHORITY\SYSTEM
Computer: computer name
Description:
Logon Failure:
Reason: An error occurred during logon
User Name: user name
Domain: domain
Logon Type: 11
Logon Process: User32
Authentication Package: Negotiate
Workstation Name: computer name
Status code: 0xC00000BB
Substatus code: 0x0

CAUSE

This problem occurs because Winlogon.exe incorrectly tries a cached logon process for the user who is logging on to the local computer.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name    Platform  SP
   -------------------------------------------------------------------------
   09-Sep-2002  18:44  5.1.2600.100     968,192  Msgina.dll   x86       none
   24-Sep-2002  03:47  5.1.2600.1123    968,704  Msgina.dll   x86       1
   09-Sep-2002  18:44  5.1.2600.100   1,264,128  Msgina.dll   IA64      none
   08-Sep-2002  22:06  5.1.2600.100     968,192  Wmsgina.dll  IA64      none
   24-Sep-2002  03:47  5.1.2600.1123  1,265,152  Msgina.dll   IA64      1
   22-Sep-2002  04:29  5.1.2600.1123    968,704  Wmsgina.dll  IA64      1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbbug kbfix KB327889
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