OFF2000: "Internal Error 2735" Error Message When You Try to Install Office 2000 (327768)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q327768

SYMPTOMS

When you try to install Microsoft Office 2000, you may receive the following error message:
Internal Error 2735: Please contact product support for assistance.

CAUSE

This behavior may occur if one of the following conditions is true:
  • The installation CD-ROM is dirty or unreadable.

    -or-

  • Files that the installation program has to have became corrupted or were deleted when an earlier version of Office was removed.

RESOLUTION

To resolve this behavior, use method 1 to clean the CD-ROM. If that does not succeed, use method 2.

Method 1: Clean the CD-ROM

When you clean a CD-ROM, it is important not to damage the surface. Clean your CD-ROM with a commercially available CD-ROM cleaner and scratch remover, or use a clean, soft, cotton cloth. To clean the CD-ROM with a clean, soft, cotton cloth, follow these steps:
  1. Hold the CD-ROM by placing your index finger in the center hole and your thumb on the outside edge.
  2. Hold the CD-ROM with the read surface (the shiny side) up, and then breathe onto the CD-ROM so that your breath fogs the surface.
  3. Wipe the fogged area of the disc with the soft cloth, in a straight line, from the center of the disc to the outside edge.
  4. Repeat steps 1 through 3 until the whole surface is clean.
  5. When the CD-ROM is clean, put it into your CD-ROM drive, and then try to install Office 2000. If you receive the error message, go to the next method.

Method 2: Run Setup with the DONOTMIGRATEUSERSETTINGS=True Command

If an earlier version of Office has been removed, some files that the Office 2000 installer has to have may have been removed or corrupted. As a result, the Setup program cannot migrate settings from the earlier version of Office. To install Office 2000 without migrating settings from an earlier version of Office, follow these steps:
  1. Put the Office 2000 installation CD-ROM into the CD-ROM drive.
  2. Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
  3. At the command prompt, type

    D:\SETUP.EXE DONOTMIGRATEUSERSETTINGS=True

    where D is the drive letter of your CD-ROM drive, and then press ENTER.

MORE INFORMATION

For additional information about Internal Error 2735, click the article numbers below to view the articles in the Microsoft Knowledge Base:

305504 OFF2000: Internal Error 2735 Referencing Out128.dll When You Install Office 2000

237957 OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems

304501 OFFXP: Error Message When You Upgrade from Office 2000 SR-1: Error 2735 OPC Remove

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kberrmsg kbprb KB327768
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