FIX Word2002: IOleObject::DoVerb Returns RPC_E_SERVERFAULT When Opening Some Documents (327667)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q327667

SYMPTOMS

Software clients that use OLE to programmatically open Microsoft Word 97 and Word 2000 documents in Microsoft Word 2002 (Microsoft Office XP) may receive the following error message when the IOleObject::DoVerb function is called to show the document:
HRESULT Error: 0x80010105 (-2147417851)
RPC_E_SERVERFAULT
The server threw an exception.
The problem only occurs if the document has embedded links to other OLE servers, and the client runs Windows 2000 or Microsoft Windows Millennium Edition (Me). Clients that run Windows XP do not see the error. The problem does not occur if the file is previously saved by Word 2002.

CAUSE

If a Word 97 or a Word 2000 document is opened by OLE (instead of by Automation or by a user), Word 2002 may cause an exception when it reads the link information data for the embedded links. This is caught by the remote procedure call (RPC) layer and then is returned to the calling client as the previous error code.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time     Version            Size   File name
   --------------------------------------------------------------
   Sep-23-2002  13:38                      3,132   Readme.txt
   Sep-23-2002  13:20                  5,608,260   Winword.msp
   Sep-23-2002  13:58                  5,631,488   Winword_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time     Version            Size   File name
   --------------------------------------------------------------
   Sep-19-2002  14:23    10.0.4517.0  10,586,696   Winword.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbOLEApp KB327667
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