Line breaks are not inserted as expected in the text of an e-mail message in Outlook 2002 (327573)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q327573
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

Line breaks are not inserted as expected in the text of an e-mail message in Microsoft Outlook 2002 if one of the following conditions are true when you reply to an e-mail message:
  • A line break is inserted from the 65th character for a single-byte character set (SBCS).
  • A line break is inserted from the 65th character for a double-byte character set (DBCS).
  • A line break is inserted irregularly if the line has a combination of DBCS and of SBCS characters.

CAUSE

This problem occurs because Outlook 2002 considers the prefix length and tries to wrap the original e-mail message line. Outlook 2002 is using two types of length limits to control where the line must wrap. The first control is the default Microsoft Exchange server limit of 72 bytes. The second control is set for 64 bytes.

For SBCS characters, Outlook 2002 reaches the 64 bytes length limit and wraps at the 65th character. For DBCS characters, Outlook 2002 reaches the 72 bytes length limit and wraps at the 36th (36x2=72) character. If you have a combination of SBCS and of DBCS characters, Outlook 2002 uses the 72 bytes length limit by calculating SBCSx1+DBCSx2 <72 and causes the unexpected wrapping.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
    Date        Time      Size       File name     Description
   ------------------------------------------------------------
   21-Jan-2003 03:35:41  5,206,492  Outlookff.msp admin patch
   21-Jan-2003 02:10:19  2,393,044  Outlook.msp   client patch
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
   Date        Time     Version      Size      File name     
   --------------------------------------------------------
   08-Aug-2002 19:22:19 10.0.4406.0    137,800 Impmail.dll
   19-Sep-2002 13:23:05 10.0.4517.0    105,032 Envelope.dll
   11-Oct-2002 14:14:24 10.0.4608.0     92,744 Outlmime.dll
   08-Nov-2002 13:47:31 10.0.4705.0    121,416 Outlph.dll
   14-Nov-2002 17:14:20 10.0.4712.0    539,208 Outlcm.dll
   25-Nov-2002 10:50:20 10.0.4721.0     47,688 Recall.dll
   09-Jan-2003 14:31:38 10.0.4907.0    346,696 Exsec32.dll
   17-Jan-2003 10:18:02 10.0.4914.0  6,314,568 Outllib.dll
   17-Jan-2003 10:18:05 10.0.4914.0     47,688 Outlook.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0




WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail

  3. On the Edit menu, point to New, and then click DWORD.
  4. Type AddTickMarksWithoutLineBreaks, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbofficexppresp3fix KB327573
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