SMS: Cannot View End-User Error Messages During Remote Control Session (327458)
The information in this article applies to:
- Microsoft Systems Management Server 2.0
This article was previously published under Q327458 SUMMARY If an administrator controls a Microsoft Windows 95,
Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)-based
computer remotely, and an error message is generated by Microsoft Word,
Microsoft Excel, or another Microsoft Office-related program, the end user may
receive the error message even though the administrator who controls the
computer cannot view the error message on the remote console. MORE INFORMATION The Systems Management Server remote control agent in
Windows 95, Windows 98, and Windows Me monitors the Graphics Device Interface
(GDI) on the workstation for any application programming interface (API) calls,
and then forwards these to the remote controller.
In these particular
Windows operating systems, if a program experiences an error, it first
determines whether it can handle the error. If so, the error is sent through
the GDI to the screen, where everyone can see it. If the program cannot handle
the error because the error is serious enough to force the program to quit, the
GDI is not notified of the error. This type of error notification is sent by
the system to the screen through a different means, which forces all other
windows to the background of this message. This includes the Systems Management
Server remote control agent. Therefore, the Systems Management Server remote
control agent cannot handle the exception and cannot forward the message to the
remote controller.
On Windows 95, Windows 98, and Windows Me-based
systems, the Systems Management Server remote control agent only monitors calls
to the GDI, and then forwards them on. This process is handled differently in
the Windows NT class of operating systems, beginning with Microsoft Windows NT
4.0. This is an operating system limitation and is not something that the
Systems Management Server remote control agent can overcome However, this
limitation does not affect Windows NT 4.0-and-later operating systems,
including Microsoft Windows 2000, Microsoft Windows XP, and the Microsoft
Windows Server 2003 family.
| Modification Type: | Major | Last Reviewed: | 9/30/2003 |
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| Keywords: | kbinfo kbnofix KB327458 |
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