Error Message When You Run the Norton SystemWorks 2002 "One Button Checkup" Feature (326689)

The information in this article applies to:

Microsoft Windows XP Professional
Microsoft Windows XP Home Edition

This article was previously published under Q326689

SYMPTOMS

When you run the Norton SystemWorks 2002 "One Button Checkup" feature on your Windows XP-based computer, you may receive the following error message:

Internet Explorer Script Error
An error has occurred in the script on this page
line: 584
char: 5
error: object doesn't support this property or method, code 0, url res://c:\program % 20 files\norton%20 systemworks\swplugin.dll/1317

CAUSE

This issue may occur if an earlier version of the Scanwrap.dll file exists on your computer during the installation of Norton SystemWorks 2002.

RESOLUTION

To resolve this issue:

Click Start, and then click Control Panel.
Click Add or Remove Programs.
Under Currently installed programs, click Norton SystemWorks, and then click Remove.
Run the Symantec "SymClean" utility. For information about how to obtain and use the SymClean utility, visit the following Symantec Web site:
http://www.symantec.com
If the SymClean utility indicates that there are no programs to remove (there are no programs listed after you click Continue), rename the Scanwrap.dll to Scanwrap.old. For information about how to locate a file, view Windows Help. To rename a file, right-click the file, click Rename, type the new file name, and then press ENTER.
Install Norton SystemWorks 2002.

MORE INFORMATION

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	4/29/2003
Keywords:	kb3rdparty kberrmsg kbprb KB326689