Error Message When You Try to Synchronize Your Palm-Based Handheld Device with Palm Desktop (326677)

The information in this article applies to:

Microsoft Windows XP Professional
Microsoft Windows XP Home Edition

This article was previously published under Q326677

SYMPTOMS

When you try to synchronize your Palm operating system-based handheld device with the Palm Desktop software, you may receive the following error message, where x is the port to which the handheld is connected:

Selected port x is not available.

RESOLUTION

To resolve this issue, contact your hardware vendor to update your Palm Desktop software to version 4.0.1 or later. For information about how to contact Palm, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about using Palm devices with Windows XP, visit the following Palm Web site:

http://www.palm.com/support/helpnotes/winxp_comp.html

For information about using Handspring devices, visit the following Handspring Web site:

http://support.handspring.com

Modification Type:	Minor	Last Reviewed:	4/29/2003
Keywords:	kberrmsg kb3rdparty kbprb KB326677