You cannot type some characters with the AltGr key in the Document Properties dialog box when you save your Microsoft Office documents to a SharePoint Portal Server portal site (326037)


The information in this article applies to:

  • Microsoft Office XP Professional
  • Microsoft Office XP Standard
  • Microsoft Office XP Developer
  • Microsoft Office XP Small Business
  • Microsoft Office XP Students and Teachers
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
This article was previously published under Q326037

SYMPTOMS

In the Polish version of Microsoft Office XP, when you save your Microsoft Office documents to a Microsoft SharePoint Portal Server portal site, you cannot type some characters that use the AltGr key combination in the Document Properties dialog box.

RESOLUTION

Part 1: Download and install the fix

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Polish version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name
   -----------------------------------------------------------------
   28-Aug-2002  17:47  6,723,112  Shared.msp        (client)
   28-Aug-2002  18:36  5,939,248  Shared_admin.msp  (administrative)
After the hotfix is installed, the Polish version of this hotfix has the file attributes (or later) that are listed in the following table:
   Date         Time   Size       File name
   ----------------------------------------
   28-Aug-2002  17:15  3,971,669  Mso.dll

Important information before you install the hotfix

  • The full-file version of this fix installs on Microsoft Office XP Service Pack 1 (SP-1). However, the full-file version has not been tested to the same extent on that version as it has on Microsoft Office XP Service Pack 2 (SP-2). Some unanticipated file conflicts are possible. This configuration is supported, but not recommended.
  • The client version of this fix is a post-Office XP SP-2 fix. To install the fix, you must have Office XP SP-2 installed.

    For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

    325671 OFFXP: Overview of the Office XP Service Pack 2

  • The client version of this fix requires Microsoft Windows Installer 2.0 or later.

    For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

    330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0

Part 2: Activate the update

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.To activate this hotfix, follow these steps:
  1. Quit your Microsoft Office programs.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Office\10.0\Common

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD.
  6. Type EnableSpecialCharInput , and then press ENTER.
  7. Right-click EnableSpecialCharInput , and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Modification Type:MinorLast Reviewed:8/26/2006
Keywords:kbQFE kbofficexppresp3fix kbbug kbfix KB326037 kbAudEndUser kbAudITPRO
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