WD2002: Password Prompt When You Close a Word Document You Opened in a Web Browser (324328)


The information in this article applies to:

  • Microsoft Word 2002
  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 2
  • Microsoft Internet Explorer 5.5 for Windows 95
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
  • Microsoft Internet Explorer 5.01 for Windows 98 SP 2
  • Microsoft Internet Explorer 5.01 for Windows 98 SP 1
  • Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q324328
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If you click Back or you close the browser window after you use Microsoft Internet Explorer to locate a Word document in a Web, you may be prompted to type a user name and password. Also, the Authentication dialog box may appear if you start Word, open a file as read-only directly from a Web server, and then quit Word.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Part 1: Obtain and Install the Patch

The English version of this fix should have the following file attributes or later: 
   Date         Time      Size       File name
   ------------------------------------------------------------------
   03-Feb-2003  16:09:44  5,631,408  Winword.msp    (Client Patch)
   03-Feb-2003  16:53:00  6,632,892  Winwordff.msp  (Full File Patch)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time      Version      Size        File name
   -----------------------------------------------------------
   31-Jan-2003  22:16:02  10.0.4929.0  10,603,080  Winword.exe

Part 2: Activate the Patch

After you download and install the patch, you must create the "DontAddToMRUIfURL" registry key to activate the fix. To do this:
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Click the following key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options

  4. With the Options key selected, point to New on the Edit menu, and then click DWORD Value.
  5. Type DontAddToMRUIfURL, and then press ENTER.
  6. With DontAddToMRUIfURL selected, click Modify on the Edit menu.
  7. In the Value data box, type 1, and then click OK.

    Note: To activate the fix, change the Value data box to 1. To turn off the setting, change the Value data box to 0.
  8. On the File menu, click Exit to quit Registry Editor.
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem occurs when Internet Explorer tries to write the document file name to the list of most recently used files. To write the file name to the most recently used list, Internet Explorer tries to obtain read/write access to the document. This problem also occurs when Internet Explorer tries to add the Word document to the most recently used list when the client has a Web folder that points to the Web server where the Word document resides. For example, this problem occurs if you locate the Word document at http://www.MyWebServer.com/word.doc, and you also have a Web folder that points to http://www.MyWebServer.com. By default, the Web folder is trying to gain read/write access to the document.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbofficexppresp3fix kbbug kbfix KB324328
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