SMS: Software Metering Server Does Not Install When Password Length Is Greater Than Seven Characters (323674)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
  • Microsoft Systems Management Server 2.0 SP3
  • Microsoft Systems Management Server 2.0 SP4
This article was previously published under Q323674

SYMPTOMS

If you install a software metering server, the installation may be unsuccessful, and you receive the following error message in the Licsvcfg.log:
Could not determine if the user account name has admin privileges.
This behavior occurs even if the user account does have administrative credentials on the local computer.

Note the following entries in the Licsvcfg.log: 

Attempting to install on NT server dalton
	
Initialising License Server Connection Agent...  
	
Initialising service SMS_LICENSE_SERVER_MANAGER...  
	
Checking that the server \\dalton is present on the network  	
Access has been granted  
	
Checking that the License Server Manager has administrative rights on \\dalton  
	
System Error Message: Could not determine if the user SMSService has admin privilege (The user name could not be found. )  
	
The license server manager's account 'SMSService' does not exist locally on \\dalton  
	
we have access but don't have a local account.	

Testing permissions by adding user abcTest  
	
STATMSG: ID=9379 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_LICENSE_SERVER_MANAGER" SYS=DUALITY SITE=SS1 PID=129 TID=214 GMTDATE=Fri Sep 03 22:00:11.828 1999 ISTR0="\\dalton" ISTR1="SMSService" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8=""" ISTR9="" NUMATTRS=0  	

Skipping server dalton  	
	
STATMSG: ID=9235 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_LICENSE_SERVER_MANAGER" SYS=DUALITY SITE=SS1 PID=129 TID=214 GMTDATE=Fri Sep 03 22:00:11.843 1999 ISTR0="dalton" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUUMATTRS=0  	
ERROR: FAILED TO INSTALL LICENSE SERVER 'dalton'

CAUSE

This behavior occurs only if the domain password policy is a minimum of eight characters. When the password is interpreted during the installation process, the License_Server_Manager truncates the password to seven characters.

WORKAROUND

For a Member Server in the Resource Domain

Before you install the software metering server, create a duplicate (pass-through) SMS service account in the resource domain. Move the pass-through account into the Domain Admins global group of the resource domain. It is now a Domain Admin in the resource domain, and it becomes an administrator on the member server. Make sure that this account has the same name and password as the SMS service account in the master domain.

For a Member Server in the Master Domain

Before you install the software metering server on a member server, create a duplicate (pass-through) SMS service account on the member server. Move this pass-through account into the local administrators group on the member server. Make sure that this account has the same name and password as the SMS service account in the master domain.

You can also work around this issue by modifying the password policy to set the minimum password length to less than eight characters.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:6/6/2003
Keywords:kbBug kberrmsg kbnofix KB323674
©2002 Microsoft Corporation. All rights reserved.