SMS: Increasing Number of Zero-Byte Files in the Replmgr.box\Incoming Folder (323614)

CAUSE

There is a problem with the handling of files between the Systems Management Server (SMS) Despooler and SMS Replication Manager components. The despooler may receive "Access denied" (Win32 Error 5) error responses when it tries to move files to the Replmgr\Incoming folder. The error response occurs because Replication Manager is still processing the file. This leaves a uniquely named zero-byte file in the Incoming folder in preparation for the last file move. Over time, the number of zero-byte files may increase.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The hotfix that was originally provided for the problem that is described in this Microsoft Knowledge Base article is no longer available. The hotfix that is described in the following Microsoft Knowledge Base article supercedes the original hotfix:

324204 SMS: Collections That Are Based on Complex Queries Do Not Update

To resolve the problem that is described in this article, you must install the hotfix for article Q324204.