Microsoft Management Console May Stop Responding When You Compare Volume Labels (322920)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional
This article was previously published under Q322920

SYMPTOMS

When you use Disk Management to compare two volume labels, the Microsoft Management Console (MMC) may stop responding (hang).

CAUSE

This problem may occur if a disk label contains a Japanese Zenkaku number.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date       Time   Version          Size     File name
   --------------------------------------------------------
   24-JUL-03  10:44  2195.5972.297.3  163,600  Dmdskmgr.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

You might have to be logged on as an administrator or a member of the Administrators group to perform some tasks. Disk Management is a system utility for managing hard disks and the partitions or volumes that they contain. With Disk Management, you can initialize new disks, create volumes, and format volumes with the FAT, FAT32, or NTFS file systems. You can use Disk Management to perform most disk-related tasks without shutting down your computer, and most configuration changes take effect immediately.

To start Disk Management:
  1. Click Start, and then click Control Panel.
  2. Click Performance and Maintenance.
  3. Click Administrative Tools.
  4. Double-click Computer Management.
  5. Expand Computer Management (Local).
  6. In the console tree, click Disk Management.
For more information about how to use the MMC, visit the following Microsoft Web site:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/winxppro/proddocs/snap_start_MMC.asp



For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix kbWin2000preSP4Fix KB322920
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