Plugging In a Hewlett-Packard PrecisionScan LTX May Cause an Error Message (321958)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q321958

SYMPTOMS

When you reconnect a Universal Serial Bus (USB) Hewlett-Packard PrecisionScan LTX after you disconnect it, your computer may become unstable, or you may receive an error message that is similar to:
Crash caused in hppsapp.exe!! HP PrecisionScan has encountered a problem and must be shut down. We apologize for the inconvenience.
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to: 

App name     App version  Module name  Module version  Offset
---------------------------------------------------------------
hppsapp.exe  1.2.0.3      ntdll.dll    5.1.2600.0      0002f570

CAUSE

The Hewlett-Packard software for the PrecisionScan LTX has a known issue with Windows XP. Windows XP supports "hot plugging" USB devices, but the Hewlett-Packard PrecisionScan LTX software does not.

MORE INFORMATION

As of May 2, 2002, the latest drivers for the Hewlett-Packard ScanJet 2200C are version 1.22. Hewlett-Packard ScanJet 2200C updates from Hewlett-Packard for different operating systems are available from the following Hewlett-Packard Web site:

http://www.hp.com/cposupport/swindexes/hpscanjet228416_swen.html

For additional information about Hewlett-Packard, visit the following Hewlett-Packard Web site:

http://www.hp.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:5/6/2002
Keywords:kbprb kbProd2Web KB321958
©2002 Microsoft Corporation. All rights reserved.