The Opera Internet Browser May Cause an Error Message (321943)

SYMPTOMS

While you are using the Opera Software Internet browser on a Windows XP-based computer, you may receive the following error message:

opera.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

   App name    App version   Module name   Module version   Offset
   -----------------------------------------------------------------
   opera.exe   6.0.1010.0    unknown       0.0.0.0          00000000

CAUSE

Microsoft has investigated this issue and has determined that it is a problem with the Opera 6.01 for Windows program. You may want to contact Opera Software for additional support.

RESOLUTION

As of May 1, 2002, visit the following Opera Software Web site to obtain support for Opera Software programs:

http://www.opera.com/support/

For more information about Opera Software, visit the following Opera Software Web site:

http://www.opera.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Opera Software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.