Error Message: The Device Driver for the "Generic Volume" Device Is Preventing the System from Entering Standby (321808)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q321808

SYMPTOMS

When you try to put your computer into hibernation or on standby, you may receive the following error message:
The device driver for the "generic volume" device is preventing the system from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver.

CAUSE

This behavior may occur if Adaptec Corporation's Take Two backup software is installed on the computer.

RESOLUTION

Because of a driver that Take Two requires, you cannot use the Suspend feature if Take Two is installed. To resolve this problem, you must remove Take Two. To do so, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the list of programs currently installed, click Adaptec Take Two, and then click Add/Remove. Follow the instructions to remove this program.

MORE INFORMATION

For information about how to contact Adaptec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kberrmsg kbprb KB321808
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