Yahoo! Messenger Causes an Error Message in Windows XP (321738)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q321738

SYMPTOMS

When you attempt to redirect to Internet addresses while Yahoo! Messenger is running, your computer may become unstable, or you may receive the following error message:
Crash caused in iexplorer.EXE!-> Crash caused by Yahoo! Messenger.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following: 
   App Name      App Version  Module Name  Module Version  Offset
   ----------------------------------------------------------------
   iexplore.exe  6.0.2600.0   messmod.dll  2.0.1.5         00002fef

CAUSE

This issue may occur if Yahoo! Messenger stops responding (hangs) when you log on to a Web site.

RESOLUTION

To resolve this issue, obtain and install the most current version of Yahoo! Messenger. Note that as of April 2002, the most current version of Yahoo! Messenger is version 5.0. For information about how to obtain and install the most current version of Yahoo! Messenger, please visit the following Yahoo Web site:

http://messenger.yahoo.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Yahoo, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/30/2002
Keywords:kb3rdparty kbenv kberrmsg kbprb KB321738
©2002 Microsoft Corporation. All rights reserved.