Outlook Express Quits Unexpectedly When You Receive a Message That Has a Special MIME Header (321530)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows NT 4.0 SP 2
  • Microsoft Outlook Express 5.5 for Windows Millennium Edition SP 1
  • Microsoft Outlook Express 5.5 for Windows Millennium Edition SP 2
  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition SP 1
  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition SP 2
  • Microsoft Outlook Express 5.5 for Windows 98 SP 1
  • Microsoft Outlook Express 5.5 for Windows 98 SP 2
  • Microsoft Outlook Express 5.5 for Windows 2000 SP 1
  • Microsoft Outlook Express 5.5 for Windows 2000 SP 2
  • Microsoft Outlook Express 6.0 for Windows XP
  • Microsoft Outlook Express 6.0 for Windows 2000
  • Microsoft Outlook Express 6.0 for Windows NT 4.0
  • Microsoft Outlook Express 6.0 for Windows Millennium Edition
  • Microsoft Outlook Express 6.0 for Windows 98 Second Edition
  • Microsoft Outlook Express 6.0 for Windows 98
This article was previously published under Q321530

SYMPTOMS

When you use an Internet Message Access Protocol 4 (IMAP4) mail server and you receive a message that has a special mail header, Outlook Express may quit unexpectedly.

RESOLUTION

Internet Explorer 6.0

To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to Obtain the Latest Internet Explorer 6 Service Pack

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size       File name
   -------------------------------------------------------
   26-Apr-2002  13:16  6.0.2716.2600  1,175,040  Msoe.dll

Internet Explorer 5.5 Service Pack 2 (SP2)

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version         Size       File name
   --------------------------------------------------------
   26-Apr-2002  15:12  5.50.4916.2500  1,146,128  Msoe.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 6 Service Pack 1.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbIE550PreSP3fix kbIE600sp1fix KB321530
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